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Free Return / Refund Request Form Template
Handle returns without the back-and-forth. This template collects the order number, reason and item details up front so you can approve or reject in one look.
Best for
For online shops, e-commerce and any business processing returns, refunds or exchanges.
- Build it in seconds — describe it or start from this template
- On-brand design, not a plain grey form
- Responses in one inbox + CSV export
- Free, no code, no watermark
Run all of this from one link.
Free to start — no card required.
Return / Refund Request Form
Template preview — 7 fields
Your answer…
you@example.com
Your answer…
Your answer…
Wrong item ▾
Refund
Exchange
⬆ Upload a file
Submit
Return / Refund Request Form template — questions
Can customers attach photos?
Yes — the file upload lets them show a damaged or wrong item, so you can decide faster.
Can I export return requests?
Yes, every request lands in one inbox and exports to CSV.
Is it free?
Yes, building and sharing a return form is free on OneSol.